By registering an account or continuing to use eubet services, you agree to the terms set out in this Privacy Policy. Please read it carefully before using our platform.
1. Collection of Personal Information
eubet collects personal information from members through various channels related to account registration, identity verification, financial transactions and interactions with our customer support services. This collection is carried out transparently and covers only the data required for legitimate service purposes.
Information We Collect Directly
During the registration process and platform use, eubet may collect the following information:
- Personal identity information — full name, identity card number (MyKad), date of birth and gender
- Contact information — email address, mobile phone number and current residential address
- Account information — username, encrypted password and language preference
- Financial information — e-wallet details (Touch 'n Go, ShopeePay), bank account number for DuitNow or FPX, and crypto wallet information (USDT, BTC, ETH)
- Transaction records — deposit history, withdrawals and betting activity
Information Collected Automatically
When you browse the eubet website, our system automatically records certain technical data including IP address, web browser type, device operating system, session time and duration, and pages visited. This data helps us maintain platform security and improve the overall user experience.
2. Use of Personal Information
eubet uses the information collected solely for legitimate, responsible purposes consistent with international data protection standards. We will not use your data beyond the scope stated below without obtaining your consent first.
- Processing and verifying new member account registrations
- Conducting identity verification checks (KYC) as required by regulatory bodies
- Processing deposit and withdrawal transactions securely
- Providing customer support via live chat and email in Bahasa Melayu and English
- Sending important notifications related to your account, security and promotions (if you have agreed)
- Complying with legal requirements, international licensing and fraud prevention
- Analysing usage patterns for platform improvement purposes
⚠️ eubet will not sell, rent or provide your personal information to third parties for marketing purposes without your explicit consent.
3. Data Sharing and Disclosure
In the context of legitimate platform operations, eubet may share member information with certain parties who are bound by strict confidentiality obligations. Such disclosure only takes place when necessary and within a limited scope.
Payment Service Providers
To process transactions via Touch 'n Go eWallet, DuitNow, FPX, ShopeePay and crypto (USDT, BTC, ETH), we share the necessary transaction information with the relevant payment processors. All such parties are subject to their own privacy policies and security standards.
Legal and Regulatory Requirements
eubet may disclose member information to relevant authorities when required by law, court order or an authorised regulatory body. In such situations, eubet will notify the member concerned as long as such disclosure is not prohibited by law.
Technology and Game Software Providers
Third-party game providers that work with eubet receive minimal game session data limited to technical requirements only. They do not have access to members' financial information or full identity details.
4. Data Security and Protection
eubet implements multiple layers of security to ensure members' personal information is protected from unauthorised access, loss, alteration or unintended disclosure.
- 256-bit SSL encryption is applied to every connection between your browser and eubet servers
- Passwords are stored in hashed form using a strong algorithm — eubet never stores passwords in plain text
- Internal access controls ensure only authorised staff can access sensitive member data
- 24/7 monitoring of suspicious activity and unauthorised access attempts
- Data segregation between production, testing and backup environments
Although we take all reasonable precautions, no system is 100% free from risk. We encourage members to use strong passwords and not share login information with anyone.
5. Cookies and Tracking Technologies
The eubet website uses cookies and similar tracking technologies to improve platform functionality, verify login sessions, and understand usage patterns in aggregate. The following are the types of cookies we use:
Essential Cookies (Required)
These cookies are required for basic website functions such as maintaining login sessions, ensuring transaction security and displaying content correctly. Without these cookies, some platform functions will not work properly.
Analytical Cookies (Optional)
With your consent, we use analytical cookies to collect data on how members interact with the platform. This information is used in aggregate and is not used to identify individuals personally.
Cookie Controls
You can manage your cookie settings through your web browser at any time. Please note that disabling essential cookies may affect your experience on the eubet platform.
6. Data Retention and Deletion
eubet retains members' personal information for as long as the account is active or for as long as necessary to fulfil the purposes stated in this policy. Some categories of data may be retained for a longer period based on applicable legal or regulatory requirements.
- Financial transaction data is retained for the period set by relevant legal requirements
- Account activity records are retained for dispute resolution and fraud prevention purposes
- Customer support communication data is retained for a reasonable period after a case is resolved
When data is no longer needed, eubet will securely delete or encrypt it using appropriate procedures.
7. Your Rights as a Data Subject
As a eubet member, you hold certain rights regarding your personal information that we hold. We are committed to respecting and facilitating the exercise of these rights within the limits permitted by law.
Right of Access
You have the right to request a copy of the personal information we hold about you. This request can be submitted through customer support and will be processed within a reasonable timeframe.
Right of Rectification
If you find that personal information we hold at eubet is inaccurate or out of date, you can request a correction through your account or by contacting our support team.
Right of Erasure
Under certain circumstances, you may request the deletion of your personal information. This request is subject to legal retention obligations that may prevent the immediate deletion of some categories of data.
Right to Object to Processing
You have the right to object to the processing of your data for direct marketing purposes at any time. Any request relating to this can be submitted to our customer support team, which operates 24/7 via live chat and email in Bahasa Melayu and English.
8. Child Protection and Age Restrictions
eubet strictly prohibits individuals under the age of 21 from using this platform. Our services are intended solely for adults who are legally eligible.
⛔ eubet does not knowingly collect personal information from underage individuals. If we find any account registered by a person under the age of 21, that account will be suspended and related data will be deleted promptly once verification is made.
If you have reason to believe that an underage person has registered an account on our platform, please contact our support team immediately so that appropriate action can be taken.
9. Changes to This Privacy Policy
eubet reserves the right to amend or update this Privacy Policy from time to time in line with operational changes, legal requirements or industry best practices. Any material changes will be communicated to members via email or a prominent notice on our website.
The "Updated" date at the top of this page reflects the latest version of the Privacy Policy currently in effect. Continued use of the eubet platform after any changes are published is considered your acceptance of the updated terms.
We encourage you to review this page periodically to ensure you are always aware of how we protect your information.
10. Contact Us About Privacy
For any questions, concerns or requests regarding this Privacy Policy or the processing of your personal data by eubet, please contact our support team:
- Email: [email protected]
- Live chat: Available 24/7 directly on the eubet platform
- Service languages: Bahasa Melayu and English
We aim to respond to every privacy-related enquiry within a reasonable timeframe. For more information about eubet's operations and commitments, you may also refer to the About Us section.