eubet FAQ — Answers for Malaysian Players

In most cases, deposits through eubet are processed quickly. However, if your balance has still not been credited after 15 minutes, first check whether a transaction reference from your bank or e-wallet has been generated. Save the receipt or take a screenshot of the transaction, then contact eubet support via live chat and include the relevant details. Our team will review and confirm promptly.

The minimum deposit at eubet is RM30 for all available payment methods — including Touch 'n Go eWallet, DuitNow, FPX online banking, ShopeePay and cryptocurrency. There is no different minimum limit by method. With RM30, you can already enjoy all game categories offered, including online slots and live casino.

Yes, eubet accepts deposits in cryptocurrency including USDT, BTC (Bitcoin) and ETH (Ethereum). Crypto deposits are generally faster and suitable for players who prioritise transaction privacy. The same minimum deposit amount — equivalent to RM30 — still applies. To get started, select the crypto option during the deposit process and follow the instructions provided.

Log in to your eubet account, select the Deposit menu and click the FPX / Online Banking option. You will be directed to a payment portal listing major Malaysian banks such as Maybank, CIMB, Public Bank and others. Enter the deposit amount (minimum RM30), select your bank and complete verification through your mobile banking app. Your balance is credited automatically once the transaction is confirmed.

Withdrawals at eubet are usually processed within 10 to 45 minutes after the request is approved. The minimum withdrawal amount is RM50. The actual time depends on the chosen method and current request volume, but eubet works to process all withdrawals within that timeframe. If your withdrawal exceeds 45 minutes, contact live chat support for further checking.

Yes. eubet uses 128-bit SSL encryption to protect all data transmitted between your browser and our servers. This means your personal information, passwords and transaction details cannot be intercepted by third parties. This security system operates continuously and is updated regularly in line with the latest industry standards.

eubet provides an extra layer of protection through two-step verification to help keep your account secure. Once enabled, any login attempt requires verification via a code sent to your registered mobile number. We encourage all players to use this feature, especially if you access your account from multiple devices. See your account settings for this option.

If you notice unusual activity in your account — such as a login from an unrecognised device or transactions you did not make — change your password immediately via the settings page. Then, contact the eubet support team via 24/7 live chat to request a temporary account freeze while an investigation is carried out. Avoid sharing your password with anyone.

Make sure the URL in your browser's address bar shows https://eubet.app — look for "https" and the padlock icon in front of it, which indicates a secure connection. The genuine eubet site will never ask for your password via email or WhatsApp. If you receive a suspicious link claiming to be eubet, do not click it and report it to our support team. Make it a habit to browse directly from a saved URL.

Each eubet account belongs to one individual only and is linked to your personal information. Sharing your password increases the risk of unauthorised account access, misuse of funds or account suspension due to abuse. eubet will also never ask for your password through any communication channel. Use a strong, unique password and change it regularly for best security.

Sic Bo is a dice game that originated in Asia and is very popular in the eubet live casino. Players place bets on the outcome of three dice rolled — for example the total points, a specific dice combination, or whether the total is big (11–17) or small (4–10). The dealer shakes the dice in a closed container and reveals the result. Winnings are paid according to the pre-set odds for each bet type.

Baccarat is a card game where players choose to bet on the "Player" hand, the "Banker" hand or a "Tie". The goal is to get a card total as close to 9 as possible. Cards valued at 10 and face cards count as 0. The dealer handles all cards according to fixed rules, so players only need to make the betting decision. Baccarat is known as one of the games with a lower house edge.

Yes, all live casino games at eubet are fully optimised for mobile phones and tablets. You can play directly through your mobile browser without needing to download any app. The interface adjusts automatically to your screen size, while the live dealer video stream remains high quality as long as your internet connection is stable. The mobile playing experience is on par with the desktop version.

In eubet live casino roulette, bets are divided into two main groups: Inside Bets — selecting a number or small group of numbers with higher payouts, such as straight (one number), split (two numbers), or street (three numbers); and Outside Bets — covering red/black, odd/even, high/low, columns and dozens with more frequent winning chances but lower payouts.

RTP (Return to Player) refers to the average percentage of total bets returned to players over the long term. For example, a higher RTP theoretically means a smaller house loss over time. That said, RTP is calculated across millions of rounds and does not guarantee the outcome of any single session. It is useful as a comparison guide between game types, but short-term results remain unpredictable.

To speed up the support process, have the following information ready before contacting eubet support: your username or account ID, transaction details (date, amount, payment method), relevant screenshots if available, and a brief description of the issue you are experiencing. The more complete the information you provide, the faster our support team can help resolve your issue.

eubet customer support is available in Malay and English. We understand the needs of Malaysian players who are more comfortable communicating in Malay, so you can contact us in either language and will be attended to by a fluent agent. There is no need to use any other language — communicate in whichever language you are most comfortable with.

eubet live chat operates 24 hours a day, 7 days a week — including public holidays and weekends. To access it, click the live chat icon found at the bottom of every page on the eubet website. You will be connected with a support agent shortly. This service is suitable for urgent issues such as deposits not being credited or login problems.

Yes, eubet provides support via email for issues that require documentation or are non-urgent — such as account review requests, feedback, or technical queries that require further investigation. Send your email to [email protected] with a clear subject line and full details. Email support also operates 24/7 and is handled in both Malay and English.

Yes. If you have questions about the eubet welcome bonus — such as the 120% bonus up to RM1,000 with a 10x wagering requirement on the bonus amount — or any current offers, our support team is ready to explain in detail. Contact us via live chat or email and mention the type of bonus involved so our agent can assist you more accurately and quickly.